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Delivery Information

Same-Day Dispatch

  • 95% Same-Day Dispatch: Orders placed using Credit Card (Visa, Mastercard, or Amex) are processed and dispatched the same business day.

  • Order Cut-Off: Orders must be placed before 1:00 PM EST to qualify for same-day dispatch.

Domestic Shipping (Australia)

  • Carrier Network: Daily dispatches via TNT, StarTrack, and Australia Post.

  • Overnight Delivery: Express overnight shipping is available to most major Australian regions at checkout.

  • Transit Estimates: Estimated delivery times are provided dynamically at checkout directly from TNT, Australia Post, and StarTrack.

International Shipping

  • Worldwide shipping is available via DHL, UPS, and TNT Express. Rates and estimated delivery windows are calculated at checkout.

Delivery Terms & Customer Responsibilities

  • Signature Requirements: Customers must ensure an authorized person is present at the delivery address to sign for and accept the shipment if required by the carrier.

  • Re-Delivery Fees: If a delivery attempt fails due to an unattended address, any courier re-delivery charges will be billed to the customer.

  • Refused & Unclaimed Shipments: Customers are responsible for all freight charges, return fees, and costs associated with refused or unclaimed shipments.

  • Delays & Liability: While Streakwave makes every effort to ensure timely delivery, we are not liable for transit delays, carrier disruptions, or lost shipments once handed over to the courier.